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Terms & Conditions of Travel
IMPORTANT: Do not book additional, non refundable travel services (flights, car rental, etc.) until you receive confirmation of your booking from GoBahamas.com, usually within 24 hours. For additional information contact a personal travel consultant at 770.924.7992.
Split Pay Payment Plan: Split Pay payment plan is only available for travel packages booked 35 days or more in advance. If you are traveling in 34 days or less, speak with a travel consultant about other payment options or select Pay In Full When booking online.
The minimum intial payment for Flexible Payments is $189 for Cruise & Stay packages & resort only reservations, $200 - $400 for Cruise packages and 50% of the total price for Fly & Stay packages. All flights must be fully paid at the time of booking.
PayPal Credit: Take up to 18 months (interest free) to pay, no matter when you're traveling. Select the PayPal payment option and then select "PayPal Credit" on the checkout page.
General Contract and Terms & Conditions of Travel - GoBahamas.com
The services on this site are made available for booking by GoBahamas.com, a division & registered service mark of The MarKomm Group. The booking contract between customers and GoBahamas.com comes into force as soon as GoBahamas.com provides confirmation of a booking to customers by email. The following Terms and Conditions apply to every booking, whether online utilizing the Website or through the Call Center or both. By booking online or through the Call Center, you agree to be bound by the following terms and conditions and acknowledge having read and agreed to the terms and conditions below.
- We operate as a travel agency & service provider. We may charge a fee for the service we provide when you use the Website when you book or reserve travel services, or accommodations. We retain our fees as compensation in servicing your travel reservation. Our fees vary based on the amount and type of travel reservation. Any such service fee is non-refundable. In addition, you will be responsible for all other charges and fees arising out of your use of the services available from the Website.
- We are not the owner of, nor a co-vendor with, any of the travel partners available on the Website. We are not responsible for any dispute of service provided or fees charged by each vendor.
- Split Pay is a free service available on gobahamas.com only. A minimum deposit is required and all payments will be processed automatically on the dates specified. Your booking is contingent upon completion of this payment program. All payments must be processed successfully. If any payments are denied, a fee of twenty-five dollar will be added to your account. In addition, a courtesy email may be sent so that you may complete the process. If however, you do not complete your payment program, all monies processed will be forfeited, and your booking will be cancelled.
- PayPal Credit is a service offered by PayPal that allows qualified users to take up to 18 months to pay with no interest and is subject to PayPal's terms & conditions. Select PayPal Credit at checkout.
- Accommodations are as specified in the accommodation section of the Website or as told by our travel specialists. All costs are shown in United States dollars, unless otherwise stated. Alternative accommodations of a similar standard may be offered in the event that the supplier overbooks their property or for any reason beyond our control. All rates are subject to change without notice.
- You will be notified when your travel voucher(s) are issued and a link will be provided for downloading. Print your voucher(s) once issued and keep a copy with you throughout your trip. GoBahamas guests who require documents to be mailed or faxed to them are subject to a handling fee of up to twenty dollars for standard US Mail delivery, plus any additional charges for express delivery requested by the guest.
- We do not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connection with your travel pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
Changes & Cancelations:
- All cancellations made 6 days or less prior to departure: 100% Penalty / 0% Account Credit / No Direct Refund Available
- All cancellations made 30-7 days prior to departure: 50% Penalty / 50% Account Credit / No Direct Refund Available
- All cancellations made 31 days or more prior to departure: 25% Penalty / 75% Account Credit / No Direct Refund Available
- Any account credit balance may be used towards a future booking within 12 months of the date of your initial booking or transfered to another traveler when traveling in groups of 10 or more.
- All confirmed flights are non-refundable & subject to all rules of the carrier. The carrier may or may not issue a partial credit for booking a future flight. Contact the carrier for more information.
- Changes made to confirmed cruise reservations at any time will be assessed a $50.00 fee per person/change.
- Travel insurance is highly reccommended and available upon request. In most cases, travel insurance covers 100% of your package price should you need to cancel a confirmed reservations for a covered reason and as long as you meet the qualifications and terms of the insurance policy.
Passport Requirements: It is the responsibility of the traveler to obtain the proper documents for travel outside the United States. All U.S. citizens, regardless of age, are required to present a valid U.S. passport in order to enter The Bahamas, as well as to enter or re-enter the United States when traveling by air. When traveling by sea, all U.S. citizens must have valid proof of citizenship. A passport or passport card is preferred by government officials, is required for overnight stays in the Bahamas and may be required on all cruise ships in the future. For more information on passport cards please click here (http://travel.state.gov/passport/ppt_card/ppt_card_3926.html). For the cruise only, not overnight stays, a government issued birth certificate with a raised seal (not from hospital) is an acceptable form of identification if accompanied by a photo ID. Resident aliens must travel with their "Green Card" Alien registration cards and a government issued photo ID. Guests from other countries must possess a valid passport and should check with their appropriate consulate to determine other necessary travel documentation. All guests over 16 years must carry a Government issued picture ID such as a state or provincial driver's license with a picture or a government photo ID card. Again, a valid passport is required if staying overnight in the Bahamas and not just visiting for the day. (Flight requires full valid passport). Failure to provide proper documentation will not constitute a valid reason for refund of any funds. All cruise passengers, age 16 & over traveling with a passport card, must also carry a second government issued photo ID (drivers license or ID card) in addition to their valid passport card. Without this second form of ID you will not be able stay overnight in the Bahamas. The country of the Bahamas may require citizens of some countries to obtain a Bahamian Visa before entering the Bahamas. For more information about documents needed for travel to the Bahamas, please call the Bahamian Consulate at 305-373-6295.
Taxes & Fees: A user making a booking books reservations for the total reservation price which includes the room rate and "Tax and Service Fees" if so displayed on the Website. The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms you reserve and the fee retained by gobahamas.com to compensate us for our services. The "Tax and Service Fees" amount includes the estimated transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.), governmental fees and other charges that the hotels must remit to the government for your hotel reservations. The actual amounts remitted by us to the hotel suppliers may vary depending upon the rates, taxability, or other factors. In addition, the "tax & service fees" amount includes a processing service fee we charge and retain in exchange for processing your travel reservation. By submitting a reservation request, the user is authorizing us to facilitate the users hotel reservation, including making payment arrangements with hotel suppliers. Some hotels may require the traveler to pay $15.00 - $18.00 resort tax per person, per night directly to the hotel at checkout. This is specified in the description of any resort requiring this additional fee. Airport taxes, port taxes & government departure fees have been included in your final price. Airlines may charge for checked baggage, oversized baggage or excessive baggage. Please check with your airline for details about these possible charges. All overnight cruise vendors charge each passenger for gratuities aboard ship, which start at $24.00 and up. All cruise lines and airlines reserve the right to charge each passenger a "fuel surcharge" should conditions warrant. Additional services, such as transfers to/from your resort, transportation on the island or any additional service is the traveler’s expense and not included in your rate unless specifically listed on your electronic ticket voucher. To add any of these services please contact your travel specialist.
If you have included a flight with your package, check your flight departure time 24 to 48 hours before your departure date by visiting the airline's website. All departure times are subject to change by the airline and the airline may not inform GoBahamas.com of a schedule change.
If traveling by cruise service, please check your electronic ticket & itinerary for your departure time and remember to arrive at least 2 hours prior to departure.
Student / Spring Break Travel: All students, traveling during Spring Break (March 1st - March 31) may be required to pay a refundable deposit of $100.00 per person (at the resort's discretion) at check-in. This deposit will be refunded to you at check-out, provided there are no damages to your room or any resort facilities. The resort may, at it's discretion, ask that you leave the property should anyone in your party become a danger or nuisance to other guests or resort staff. GoBahamas.com, our resort vendors and their staff will do everything possible to make sure that your Spring Break trip is enjoyable. Spring Break is historically, a party atmosphere. Action will only be taken in extreme cases. By agreeing to these terms, you agree to release The MarKomm Group/GoBahamas.com, our cruise, flight and resort vendors and their staff from any liability and to abide by all rules set by the individual vendors.
GoBahamas.com, a division and service mark of The MarKomm Group, is acting as an agent for vendors in selling services or booking for services, which are not directly supplied by us (hotel accommodations, air carriage, cruise service, etc.) We are not responsible for any actions on the part of such suppliers, which result in any loss, damage, delay or injury to you and/or your travel companion(s). GoBahamas.com shall not be held responsible for any disruption of travel and/or related services resulting from bankruptcy of any travel supplier or due to political or social unrest, labor problems, mechanical or construction issues, local laws, disease, acts of God or those beyond our reasonable control. Your retention of travel documents after issuance and acceptance of these Terms & Conditions, shall constitute your agreement.
If you are traveling on a Carnival Cruise you must read and agree to the following additional terms & conditions.
IMPORTANT NOTICE TO GUESTS THIS DOCUMENT IS A LEGALLY BINDING CONTRACT ISSUED BY CARNIVAL CRUISE LINES TO, AND ACCEPTED BY, GUEST SUBJECT TO THE IMPORTANT TERMS AND CONDITIONS APPEARING BELOW.
NOTICE: THE ATTENTION OF GUEST IS ESPECIALLY DIRECTED TO CLAUSES 1, 4, AND 11 THROUGH 14, WHICH CONTAIN IMPORTANT LIMITATIONS ON THE RIGHTS OF GUESTS TO ASSERT CLAIMS AGAINST CARNIVAL CRUISE LINES, THE VESSEL, THEIR AGENTS AND EMPLOYEES, AND OTHERS, INCLUDING FORUM SELECTION, CHOICE OF LAW, ARBITRATION AND WAIVER OF JURY TRIAL FOR CERTAIN CLAIMS.
IMPORTANT TERMS AND CONDITIONS OF CONTRACT –
In consideration of the receipt of the full cruise fare, Carnival Cruise Lines (“Carnival”) agrees to transport Guest on the above - specified voyage on the following terms and conditions:
1. DEFINITIONS AND SCOPE OF CONTRACT
(a) Whenever the word “Carnival” is used in this Contract it shall mean and include the Vessel, its owners, operators, employees, agents, charterers and tenders. The term “Guest” shall include the plural where appropriate, and all persons or entities booking or purchasing passage and/or traveling under this Contract, including heirs, representatives and any accompanying minors. The masculine includes the feminine. “Guest” shall have the same meaning as “Passenger” in this Contract.
(b) “Cruise Fare” or “Fare” means the amount paid for the cruise which includes full board, ordinary ship’s food during the voyage, but not gratuities, spirits, wine, beer, soft drinks or mineral waters, shore excursions, salon and spa services, Carnival LIVE concerts, or any other incidental charge or expense. The cruise fare shall be deemed to be earned when paid and not refundable except as stated in Carnival’s brochure applicable to the voyage and as provided in Clauses 7 and 8, herein.
(c) Cruise Fare does not include Cruise Taxes, Fees, and Port Expenses. “Cruise Taxes, Fees, and Port Expenses” may include any and all fees, charges, tolls and taxes imposed on Carnival, by governmental or quasi-governmental authorities, as well as third party fees and charges arising from a vessel’s presence in a harbor or port. Cruise Taxes, Fees and Port Expenses may include U.S. Customs fees, head taxes, Panama Canal tolls, dockage fees, wharfage fees, inspection fees, pilotage, air taxes, hotel or VAT taxes incurred as part of a land tour, immigration and naturalization fees, and Internal Revenue Service fees, as well as fees associated with navigation, berthing, stevedoring, baggage handling/storage, and security services. Cruise Taxes, Fees, and Port Expenses may be assessed per passenger, per berth, per ton or per vessel. Assessments calculated on a per ton or per vessel basis will be spread over the number of passengers on the Vessel. Cruise Taxes, Fees and Port Expenses are subject to change and Carnival reserves the right to collect any increases in effect at the time of sailing even if the fare has already been paid in full.
(d) Cruise Fare does not include fuel supplement charges, security surcharges, or similar incidental surcharges (“surcharges”); Carnival reserves the right to impose or pass any of these surcharges and no right of cancellation shall be implied. “Fuel supplement” shall mean any additional charge to defray a portion of Carnival’s fuel costs. The amount of fuel supplements and government fees and taxes collected are subject to change. Carnival reserves the right to charge a fuel supplement of up to $9.00 USD, or its equivalent in foreign currency, per person per day, without prior notice, in the event that the price of light sweet crude oil according to the NYMEX (New York Mercantile Exchange Index) is greater than $70.00 USD per barrel of oil. Carnival may collect any fuel supplement in effect at the time of sailing, even if the cruise fare has been paid in full.
(e) This ticket is valid only for the person(s) named hereon as Guests and cannot be transferred or modified without Carnival’s written consent. The acceptance or use of this ticket by the person(s) named hereon as Guests shall be deemed acceptance and agreement by each of them to all of the terms and conditions of this cruise Contract.
(f) All rights, exemptions from liability, defenses and immunities of Carnival under this contract shall also inure to the benefit of Carnival’s facilities, whether at sea or ashore, servants, agents, managers, affiliated or related companies, suppliers, shipbuilders and manufacturers of component parts and independent contractors, including, but not limited to, shore excursion or tour operators, ship’s physician, ship’s nurse, retail shop personnel, health and beauty staff, fitness staff, video diary staff, and other concessionaires, who shall have no liability to the Guest, either in contract or in tort, which is greater than or different from that of Carnival.
(g) Except as otherwise expressly provided herein, this contract constitutes the entire agreement between Carnival and Guest and supersedes all other agreements, oral or written. Any alteration to any term of this contract must be in writing and authorized by Carnival. In the event of a direct conflict between a provision of this contract and a provision of the Cruise Industry Passenger Bill of Rights (PBOR) in effect at the time of booking PBOR controls. Guests purchasing Carnival LIVE concert tickets, spa services or shore excursions through Carnival are subject to the additional terms and conditions at http://www.carnival.com/legal/shore-excursions-terms.aspx which are incorporated by reference. Except as provided in Clause 13 below, should any provision of this contract be contrary to or invalid by virtue of the law of the jurisdiction in which this contract is sought to be enforced or be so held by a court of competent jurisdiction, such provision(s) shall be deemed to be severed from the Contract and of no effect and all remaining provisions herein shall be in full force and effect and constitute the Contract of Carriage.
2. NATURE OF CRUISE AND GUEST’S OBLIGATIONS
(a) The Guest admits a full understanding of the character of the Vessel and assumes all risks incident to travel and transportation and handling of Guests and cargo. While at sea or in port the availability of medical care may be limited or delayed. Guest acknowledges that all or part of their voyage may be in areas where medical care and evacuation may not be available. Guest agrees to indemnify and reimburse Carnival in the event Carnival elects to advance the cost of emergency medical care, including medical care provided ashore as well as transportation and/or lodging in connection therewith.
(b) Carnival’s vessels visit numerous ports in a number of countries. Guests assume responsibility for their own safety and Carnival cannot guarantee Guest’s safety at any time. The United States Department of State, Centers for Disease Control and Prevention and other governmental and tourist organizations regularly issue advisories and warnings to travelers and Carnival strongly recommends Guests obtain and consider such information when making travel decisions. Carnival assumes no responsibility for gathering said information. The Guest acknowledges that the cruise may be booked in a location that is susceptible to severe weather systems, including but not limited to, hurricanes, tropical storms and depressions, and that Carnival reserves the right to alter the ship’s course, ports of call, itinerary, activity and shore excursions to avoid such weather systems and insure the comfort and safety of the Guest and crew.
(c) Proper travel documentation and eligibility to travel is required at the embarkation and throughout the cruise. In addition to immigration and customs requirements, the U.S. government and others place restrictions on the carriage of guests whose names appear on government watch lists or who are deemed legally ineligible to travel. It is the guest’s sole responsibility to ensure his/her legal eligibility to travel and to bring and have available at all times all required travel documents. Guests are advised to check with their travel agent or the appropriate government authority to determine the necessary documents and travel eligibility requirements. Carnival may cancel the booking of any guest who is or becomes ineligible to travel for any reason, or who is traveling without proper documentation. Any such Guest, or any Guest who fails to board the ship at embarkation, shall be ineligible to board the ship thereafter without Carnival’s consent, and shall not attempt to do so at the same or another port. Under these circumstances the Guest shall not be entitled to a refund or compensation of any kind. Guest is responsible for all related costs and fines, including without limitation travel expenses and for proper travel documentation for any port, or for departure from or arrival to the US. Under no circumstances shall Carnival be liable for any costs, damages or expenses whatsoever incurred by any Guest as a result of such failure, cancellation or denial of boarding.
(d) Guest acknowledges receipt of Carnival’s applicable brochures and agrees to abide by the terms and conditions of Carnival’s brochures and web site, including but not limited to the information contained in the “Frequently Asked Questions” and “Embarkation Information” sections.
(e) Guest acknowledges that, for a voyage commencing in a United States port for a round-trip voyage via one or more United States ports, Guest must complete the voyage and disembark at the embarkation port. Failure to do so may result in a fine or penalty being imposed by the United States Customs Service or other governmental agency. In consideration for the fare paid, Guest agrees to pay any such fine or penalty imposed because of Guest’s failure to complete the voyage.
(f) Carnival shall refuse boarding to any Guest under the age of twenty-one unless: (1) the Guest is traveling in the same stateroom with an individual twenty-five years or older; (2) traveling in the same stateroom with their spouse; or (3) traveling with a parent or guardian in an accompanying stateroom. Adult guests agree to be responsible at all times for the safety and behavior of their minor guests. Proof of age and/or proof of marriage are required. Carnival shall not be liable to make any refunds or for any damages with respect to any Guest’s failure to provide proper proof of age or marriage or otherwise comply with this provision.
(g) Guests must attend the mandatory safety briefing at the commencement of the cruise and any subsequent briefing ordered by the ship’s officer during the cruise. Guests shall comply with all onboard health and safety policies and procedures, and shall familiarize themselves with the nature and character of the ship, as well as, all emergency exits, to assist with safe evacuation in the event of an emergency.
3. YOUR TRAVEL AGENT
Any travel agent or sales agent utilized by the Guest in connection with the booking of the cruise, or this contract is solely the agent of the Guest and not Carnival. Carnival is not responsible for the financial condition or integrity of any travel agent utilized by Guest. In the event that an agent shall fail to remit to Carnival any monies paid to the agent by Guest, Guest shall be and remain liable for the fare due to Carnival, regardless of whether liability is asserted before or after embarkation. Issuance and validity of ticket contract is conditional upon final payment being received by Carnival prior to sailing. Any refund made by Carnival to an agent on behalf of Guest shall be deemed payment to Guest, regardless whether the monies are delivered by the agent to Guest. Receipt of this ticket contract, any other documentation or notification pertaining to the cruise by Guest’s travel agent shall constitute receipt by Guest.
4. BAGGAGE, PERSONAL PROPERTY, PROHIBITED ITEMS, LIMITATION OF LIABILITY
(a) Each fully paid adult Guest will be allowed a reasonable amount of luggage on board containing their personal belongings. Luggage means only trunks, valises, satchels, bags, hangers and bundles with their contents consisting of only such wearing apparel, toilet articles and similar personal effects as are necessary and appropriate for the purpose of the journey.
(b) No tools of trade, household goods, presents and/or property of others, jewelry, money, cameras, documents, valuables of any description including but not limited to such articles as are described in Title 46 of the United States Code section 30503 shall be carried except under and subject to the terms of a special written contract or Bill of Lading entered into with Carnival prior to embarkation upon application of the Guest. The Guest warrants that no such articles are contained in any receptacle or container presented by him as baggage hereunder, and if any such articles are shipped in the Guest’s baggage in breach of this warranty, no liability for negligence, gross or ordinary, shall attach to Carnival for any loss or damage thereto.
(c) Carnival shall not be liable for: (1) Guest’s failure to comply with the requirements set forth in Clauses 4(a) and 4(b); (2) any loss or damage before baggage comes into Carnival’s actual custody on board or after baggage leaves Carnival’s actual custody on board, including, but not limited to, loss or damage by airlines or other transportation services; (3) any loss or damage of baggage while not in the actual possession, custody and control of Carnival; (4) damage due to wear, tear or normal usage; (5) any loss or damage of perishable items, medicine, liquor, cash, securities or other financial instruments, or (6) any loss or damage while in the custody and control of stevedores.
(d) It is stipulated and agreed that the aggregate value of Guest’s property, does not exceed $50 USD per guest or bag with a maximum value of $100 USD per stateroom regardless of the number of occupants or bags and any liability of Carnival for any cause whatsoever with respect to said property shall not exceed such sum, unless the Guest shall in writing, delivered to Carnival, prior to embarkation, declare the true value thereof and pay to Carnival prior to embarkation a sum equal to 5% of the excess of such value. If Carnival shall be held liable for the loss of or damage to Guest’s baggage or property it is agreed that such liability shall not exceed the lesser of: (1) the actual cash value, or (2) value declared in the manner above provided (up to U.S. $100 USD if no such declaration has been made). Declared value amounts to be proportionately reduced in any case where less than all of Guest’s baggage or property is lost, delayed or rendered unusable due to damage. In no event shall Carnival be liable to pay any compensation if the nature or value of the property has been misrepresented.
(e) No Guest is permitted, to bring on board the vessel live animals (other than qualified service animals, with not less than 14 days advance notice given to Carnival). Guest will be solely responsible for any and all damage and/or loss caused by service animals.
(f) Weapons, firearms, contraband, ammunition, explosives, incendiary devices, or other dangerous items are strictly prohibited aboard the vessel. Carnival reserves the right to confiscate, destroy and/or turn over to authorities these or any other items it deems in its sole discretion to be detrimental to the safety or comfort of any person or which are otherwise improperly in the possession of any Guest. Each Guest warrants that no such articles are contained in any receptacle or container carried or presented as baggage. Alcoholic beverages are prohibited except as provided for in clause 8(f). All Guests agree Carnival has, at all times with or without notice, the right to search Guest’s baggage and/or personal effects for any of the prohibited items, at any location, to ensure compliance with these restrictions. Any Guest who refuses any such search or screening, or any Guest traveling with such items, may be denied boarding or disembarked and no refund of the cruise fare will be issued. The Guest will be solely responsible for any and all damage and/or loss caused by his violation of this policy.
5. FITNESS TO TRAVEL, SPECIAL NEEDS, PREGNANCY, INFANTS, DRINKING, DISEMBARKATION
(a) The Guest warrants that he and those traveling with him are physically and emotionally fit to travel at the time of embarkation, and further certifies that such Guests have no medical or emotional condition that would endanger any Guest or others. Any Guest with special medical, physical or other needs requiring medical attention or special accommodation during the voyage is requested to notify Carnival in writing at the time of booking of such special need. Upon booking the cruise, guests who have special needs are requested to contact Carnival’s Special Needs Desk (305-599-2600 ext. 70025) to discuss the details of their special needs. Carnival recommends that any Guest who is not self-sufficient travel with a companion who shall take responsibility for any assistance needed during the voyage and in case of emergency.
(b) Carnival and the Master each reserves the right to refuse passage, disembark or confine to a stateroom any Guest whose physical or mental condition, or behavior would be considered in the sole opinion of the Captain and/or the ship's physician to constitute a risk to the Guest's own well-being or that of any other Guest or crew member. Guest understands and acknowledges that in addition to the limitations on medical care described in Clause 2 (a), prenatal and early infant care, in particular, may require specialized diagnostic facilities and/or treatment that are not obtainable during the cruise on board the ship and/or ashore in ports of call. Therefore, the Guest agrees not to book a cruise or board the ship if at any time during the cruise she will enter the 24th week of estimated gestational age, nor for or with infants less than six months old--for trans-ocean crossings, South America and Hawaii the infant must be at least twelve months of age at the time of embarkation to sail. Carnival and the Master reserve the right to disembark any guest whose behavior affects the comfort, enjoyment, safety or well being of other guests or of any crew. All expectant Guests further agree to provide Carnival, prior to embarkation, with a physician’s statement verifying that her gestational status is in accordance with this policy, and certifying her fitness to travel even if she will be less than twenty-four weeks pregnant. Failure to do so shall result in the cancellation of the Guest’s reservation without refund, compensation or payment except as set forth in Carnival’s cancellation policy described in Clause 6, based on the timing of such cancellation.
6. CANCELLATION BY GUEST, REFUNDS
Reservations will be held until 30 minutes prior to departure. No refunds will be made in the event of “no shows”, unused tickets, lost tickets, interruptions, partially used tickets, cancellations received late or after the start of the cruise, or for Pack & Go program purchases. Carnival strongly recommends the purchase of trip cancellation insurance from your travel agent. Cancellation charges for individual bookings will be assessed as listed below. For cancellation charges related to group bookings, partial ship charters or full ship charters refer to your charter contract or group booking agreement for terms and conditions.
DAYS PRIOR TO DEPARTURE DATE
2,3,4 & 5
Up to 61 days
60 to 46 days
45 to 30 days
29 to 15 days
14 days or less
None (except Cruises to Nowhere*** and Early Saver*, Easy Saver*, and Super Saver fares**)
Deposit or 50% of Total Fare, whichever is greater
Deposit or 75% of Total Fare, whichever is greater
100% of Total Fare
6 day or longer cruises (excluding Europe, Transatlantic, Panama
Canal and Transpacific cruises)
Up to 76 days
75 to 56 days
55 to 30 days
29 to 15 days
14 days or less
None (except Early Saver*, Easy Saver*, and Super Saver fares**)
Deposit or 50% of Total Fare, whichever is greater
Deposit or 75% of Total Fare, whichever is greater
100% of Total Fare
Europe Cruises, Transatlantic Cruises, Panama Canal Cruises & Transpacific Cruises
Up to 91 days
90 to 56 days
55 to 30 days
29 to 15 days
14 days or less
None (except Early Saver*, Easy Saver*, and Super Saver fares**)
Deposit or 50% of Total Fare, whichever is greater
Deposit or 75% of Total Fare, whichever is greater
100% of Total Fare
All cruises purchased under the Instant Saver fare
Any time after booking
100% of Total Fare
Total Fare is defined as Cruise Fare, Air Supplement, Transfer Services and Pre/Post Cruise Vacation Packages.
*Early Saver & Easy Saver: The deposit is non-refundable. All cancellations that occur prior to final payment due date will receive a non-refundable and non-transferable future cruise credit, redeemable for US dollars bookings, in the amount of the deposit less a $50 pp service fee. The future cruise credit must be used on a sailing within 24 months from the date of cancellation and can only be applied to your cruise fare. Any unused portion will be forfeited.
**Super Saver: The deposit is non-refundable.
***For Cruises to Nowhere, the cancellation charge is 25% of Total Fare.
7. CARNIVAL’S RIGHT TO INCREASE FARES, CANCEL OR CHANGE VOYAGE, CHANGE STATEROOM ASSIGNMENTS:
(a) Carnival reserves the right to increase published fares and air fare supplements without prior notice. However, fully paid or deposited guests will be protected, except for fares listed, quoted, advertised or booked in error, fuel supplements, government taxes, other surcharges and changes to deposit, payment and cancellation terms/conditions, which are subject to change without notice. In the event that a cruise fare listed, quoted or advertised through any website, Carnival sales person, travel agent or any other source is booked but is incorrect due to an electronic error, typographical error, human error or any other error causing the fare to be listed, quoted or advertised for an amount not intended by Carnival, Carnival reserves the right to correct the erroneous fare by requesting the Guest to pay the correct fare intended, or by canceling the cruise in exchange for a full refund, but in no event shall Carnival be obligated to honor any such booking resulting from the error or otherwise be liable in such circumstances.
(b) Carnival reserves the right to offer promotional cruise fares that require a minimum occupancy requirement per cabin. When the booked cruise fare is contingent on a minimum occupancy requirement per cabin, cancellation by one or more guests in a cabin may cause an adjustment to the remaining guests booked cruise fare based on the prevailing and available rate at the time of the cancellation (“recalculated fare”). Final payment in full of the recalculated fares for all remaining guests in a cabin is due by 11:59:59 p.m. EST on the eve before the start of the cancellation penalty period. Failure to make timely final payment in full of the recalculated fares by all remaining guests in a cabin will result in automatic cancellation of the reservation for the entire cabin.
(c) Carnival has the right without previous notice to cancel this contract at the port of embarkation or any time during the voyage and shall thereupon return to the Guest, if the Contract is completely canceled, his Cruise Fare, or, if the Contract is partially canceled, a proportionate part thereof. Under such circumstances, Carnival shall have no further liability for damages or compensation of any kind. In the event a voyage is terminated early due to mechanical failure of the Vessel, Guest is also entitled to transportation to the Vessel’s scheduled port of disembarkation or Guest’s home city, at Carnival’s discretion and expense, as well as necessary lodging at the unscheduled port of disembarkation, if required, at Carnival’s expense.
(d) The Vessel shall be entitled to leave and enter ports with or without pilots or tugs, to tow and assist other vessels in any circumstances, to return to or enter any port at the Master’s discretion and for any purpose, and to deviate in any direction or for any purpose from the direct or usual course, and to omit or change any or all port calls, arrival or departure times, with or without notice, for any reason whatsoever, including but not limited to safety, security, adverse weather, strikes, tides, hostilities, civil unrest, port closings, emergency debarkations of Guests or crew, late air, sea, car or motor coach departures or arrivals, mechanical breakdowns, US or foreign governmental advisories or travel warnings, all such deviations being considered as forming part of and included in the proposed voyage. Except as provided in Clause 7(c) with regard to early termination of a voyage, Carnival shall have no liability for any compensation or other damages in such circumstances other than as provided by Carnival’s change of itinerary policy at the time Guest or his agent acknowledges receipt and acceptance of the terms and conditions of the cruise ticket contract.
(e) Except as provided in Clause 7(c), if the performance of the proposed voyage is hindered or prevented (or in the opinion of Carnival or the Master is likely to be hindered or prevented) by war, hostilities, blockage, ice, labor conflicts, strikes on board or ashore, restraint of Princes, Rulers or People, seizure under legal process, breakdown of the Vessel, congestion, docking difficulties or any other cause whatsoever or if Carnival or the Master considers that for any reason whatsoever, proceeding to, attempting to enter, or entering or remaining at the port of Guest’s destination may expose the Vessel to risk or loss or damage or be likely to delay her, the Guest and his baggage may be landed at the port of embarkation or at any port or place at which the Vessel may call, at which time the responsibility of Carnival shall cease and this contract shall be deemed to have been fully performed, or if the Guest has not embarked, Carnival may cancel the proposed voyage without liability to refund passage money or fares paid in advance.
(f) Carnival and the Master shall have liberty to comply with any orders, recommendations or directions whatsoever given by the Government or Department of any nation or by any person acting or purporting to act with the authority of such Government or Department or by any Committee or person having under the terms of the War Risks Insurance on the Vessel the right to give such orders, recommendations or directions, and if by reason of, and in compliance with any such orders, recommendations or directions anything is done or is not done the same shall not be deemed a deviation or a breach of this contract. Disembarkation of any Guest or discharge of baggage in accordance with such orders, recommendations or directions shall constitute due and proper fulfillment of the obligation of Carnival under this Contract.
(g) Specific stateroom assignments are not guaranteed. Carnival reserves the right to move Guests to a comparable stateroom for any reason, including but not limited to, instances in which a stateroom is booked with fewer than the maximum number of Guests the stateroom can accommodate; or when a partial Guest cancellation occurs and the remaining number of Guests do not match the maximum number of Guests the stateroom can accommodate.
8. COMPLIANCE WITH RULES, SOLICITATION, SMOKING, DRINKING, ILLEGAL ACTIVITY, SEARCHES
(a) Guest agrees during the course of the voyage to follow the directions of the ship’s Master, or his authorized officer. Guest further agrees not to solicit anyone on the vessel for any commercial or professional purposes. Guest agrees that any violation of this Clause may subject guest to disembarkation.
(b) Guest acknowledges that Carnival’s vessels contain non-smoking sections. Guest agrees to refrain from smoking in those sections and agrees that Carnival has the right to disembark the Guest for failure to observe Carnival’s non-smoking policy.
(c) Smoking is prohibited in all public areas except in designated exterior open deck areas, certain night clubs, and designated areas in the casino. All staterooms and suite accommodations are an entirely smoke free environment, including the outside balcony (Effective October 9, 2014). Guest agrees to strictly comply with Carnival’s non-smoking policy. Guest further acknowledges and agrees that any violation of this policy shall, in the sole discretion of Carnival, constitute a material breach of this cruise contract. In the event of such breach, Guest forfeits all rights hereunder, including the right to remain on board. Carnival reserves the right to disembark the Guest(s), at any port, as determined by Carnival. Carnival shall not be liable for any refund or other compensation or damages whatsoever to any Guest disembarked pursuant to this provision, or who disembarks because another Guest is so disembarked, and all such Guests forfeit all rights under Carnival’s “Vacation Guarantee.” Guest and Carnival further agree that any violation of the non-smoking policy would also cause Carnival to incur damages, including but not limited to, loss of Guest goodwill, revenue, cleaning, maintenance and/or other costs. Guest and Carnival expressly acknowledge the difficulty of ascertaining the amount of such damages, and therefore agree that a reasonable estimate of the damages for any violation of the non-smoking policy is $250 USD. Guest authorizes a charge in this amount as liquidated damages, as well as repatriation expenses (including airfare) against Guest’s on board charge account, without further notice, for any violation of the non-smoking policy.
(d) Guest agrees, in all ports of call, to return to the Vessel not less than 30 minutes before the scheduled departure time. Guest further acknowledges that shipboard and shore side clocks may have different times, but it is Guest’s responsibility to return to the vessel so as not to miss vessel’s departure. Any costs associated with transporting Guest to rejoin the vessel including, but not limited to, governmental fees, visa fees, subsistence, lodging, air fare, launch fare, car hire or agency fees shall be for the account of Guest.
(e) Carnival has a “zero tolerance” policy toward any illegal activity or behavior by Guests or crew aboard. Guest agrees to comply with this policy and further acknowledges that it is Carnival’s policy to report incidents of illegal activity or behavior to the appropriate law enforcement authorities.
(f) Except as noted below, Guests are prohibited from bringing alcohol on Carnival’s vessels for on board consumption. However, at the beginning of the cruise during embarkation day only, guests 21 years and older may bring one bottle of wine or champagne per person on board only in their carry-on luggage. A $15 USD corkage fee per 750ml bottle will be charged should guests wish to consume this wine/champagne in the dining room or in the Steakhouse. All alcohol, additional quantities of wine/champagne and excessive non-alcoholic beverages will be confiscated and discarded without compensation. Alcoholic beverages purchased in the vessel’s gift shops or at a port of call will be retained by Carnival until the end of the voyage. Carnival reserves the right to refuse to serve alcohol to any passenger. Guest acknowledges that the minimum age permitted for the purchase, possession or consumption of alcoholic beverages aboard Carnival’s vessels is twenty-one (21). Guest agrees to supervise all persons under age twenty-one (21) under Guest’s charge to insure that they do not violate this, or any other, shipboard regulation. Guests who attempt to purchase alcohol by using false identification or the Sail & Sign card of a Guest who is twenty-one or older will be deemed in violation of this policy. Any Guest twenty-one or older who attempts to or purchases alcohol for any guest under twenty-one will also be deemed in violation of this policy. Guest agrees that Carnival has the right to disembark any guest who violates this policy and as well as any adults traveling with minors who violate this policy or any other shipboard regulation.
9. PERSONAL DATA; VIDEO SURVEILLANCE; RIGHT TO SEARCH OR INSPECT; PRIVACY NOTICE AND PUBLIC WIRELESS SERVICES
(a) Carnival may utilize closed circuit television or other surveillance means onboard the vessel.
(b) All Guests agree Carnival has, at all times with or without notice, the right to enter and search Guest’s stateroom, personal safe or storage spaces, or to search or screen any Guest, and/or personal effects, at any location, to ensure compliance with any of the restrictions set forth in this agreement. Any Guest who refuses any such search or screening may be denied boarding or disembarked and no refund of the cruise fare will be issued.
(c) Guests may provide personal data to Carnival that may include names, postal or email addresses, date of birth, passport information, financial account, telephone numbers, likenesses, photographs or other information which would identify Guests personally. Guests may also provide Carnival or others certain sensitive data such as health, medical, dietary, religious, gender or sexual orientation information. All Guests agree that Carnival may (1) keep their personal and sensitive data, (2) use it in its business worldwide in accordance with its published privacy policies, (3) share it with its affiliated or related companies and (4) subject it to processing worldwide provided Carnival’s safeguards are used. All Guests agree that any personal or sensitive data provided to Carnival in the European Economic Area may be used, processed and transferred worldwide including to the U.S.
(d) All Guests agree that Carnival may disclose personal or sensitive data to unaffiliated third parties (1) with the Guest’s consent or authorization, (2) to help complete a transaction for the Guest, (3) to comply with law, applicable regulations, governmental and quasi-governmental requests, orders or legal process, (4) to enforce this or other agreements or protect the rights, safety or property of Carnival or others, (5) as part of a purchase, sale, or transfer of assets or our business, (6) to Carnival’s agents or service providers to perform functions on its behalf, or (7) as otherwise described in Carnival’s published privacy policies, as amended from time to time.
(e) Carnival may, but will not be required to, make wireless access to the Internet or access to wireless telephone services ("Wireless Services") available to Guests on board either directly or through a third party service provider. All Guests agree